This is standard policy of cancellation and refunds for our website, and the refunds policy of the performance is cancelled or exchanged.

Cancel Your Tickets Booking?

According to different rules of different theatres in Beijing, Customers could or cannot cancel the booking up to the ticket's condition.

For discount price tickets at the daily performance theatres, you could cancel the booking upon 4 hours before the show time.

For original price tickets at the national theatres, you cannot cancel the booking once the tickets already issued.

If The Show is Cancelled

If a show is cancelled and you had paid for prior to the event, you will receive a full refund or seats at a different performance. We will do our very best to contact you beforehand and as soon as we are made aware of any such cancellation.

Refunds Policy

All sales are final, unless the event is cancelled or rescheduled, or the facility is closed due to unforeseen circumstances. You will automatically be notified if this occurs, if you have provided us with a valid e-mail address or phone number when you made your booking.

If an event is rescheduled, and you elect to receive a refund, you must return the complete ticket order.

Returned tickets must be received at least 24 hours prior to the event in order for a refund to be issued. Refunds due to cancellation or unforeseen facility closure will be issued automatically.