Frequently Asked Questions

About us

Who are TheatreBeijing.com?

The Beijing Theatre Guide (theatrebeijing.com) is the oldest and the first dedicated Beijing theatre guide on the web!
Theatre Beijing is your discount ticket to Beijing's popular shows! We have tickets for all the plays and concerts on show in Beijing. We are an official ticket agency and have been trading selling half price and discounted theatre tickets for over 20 years.


What are your office hours?

Our office hours are 9am to 9pm (Beijing time) Monday to Sunday. We are only closed on National Holidays.


How do I contact you?

Our telephone number is 0086-13801067568. If you have any particular questions that are not answered on this page, then please e-mail us online at bottom.
We can also be contacted by post at:
Beijing Theatre Cultural & Development Co.,Ltd.
Room 3306, Dongya Wangjing Center, Chaoyang District, Beijing, China
Please note, this address is for correspondence only and you cannot purchase or collect tickets from this address.

Theatres

Is there a dress code for Beijing theatres?

There is no dress code for most theatres in Beijing, however we would advise that customers dress smart-casual. Dress code for our evening cruises is smart only, the jeans or trainers is also receivability. As a general guide, we would recommend that you make an effort to look smart, but be comfortable.


What time should I arrive at the theatre?

It is best to arrive at the theatre at least 30 minutes prior to the performance.


Can I take photographs of the show?

No cameras, video camera or recording devices are allowed in any theatres. In some of the larger Beijing theatres, images from the show can be bought in the foyer. Souvenir programmes are also available at most shows.


Do the theatres have wheelchair access? Do they have induction loops for the hard of hearing?

Most Beijing theatres offer wheelchair access facilities for the disabled. However, there are noly a few theatres has rents the induction loops. For further information, it's probably best to contact the theatres directly.

Children

Can my child/baby attend the theatre?

As Beijing's theatres stipulated, the babies without accompanying adults will not be allowed to attend, and to ensure that all customers enjoy the show, there are not encouraged to babies in arms. Children over the height of one meter must have a valid ticket and occupy a seat.


Will the show be suitable for children?

Generally, most shows in Beijing's Theatres are suitable for children but please note that as a GENERAL guideline, an age of 5 years and over is recommended (more specific age limits may apply with differing productions).


Do you offer child/student discounts?

Yes, We offers discount tickets for children. However, depending on the shows and theatres, children will get a reductions with 10%-30% than adults. A children's group or a school group will get a reductions with 40%-60% than adults.

Tickets Booking

How to booking the tickets with you?

Welcome to inquiry or booking Beijing theatre tickets online, or email to sales@theatrebeijing.com or call 0086 -13801067568, your booking information including: Your Name, Date, Time, Tickets and telephone, We will confirm tickets and seats booking within 10 minutes, When your booking is confirmed, you will receive a confirmation email, which includes the confirmed detailed ticket with prices.


Can I order tickets from overseas?

Yes. We accept orders from every country. We will collect payment from you in USD. You can collect your tickets at the theatre box office prior to the show or let's to leave the tickets at your hotel's reception.


Do you offer theatre tokens or a pre-payment scheme?

Sorry, We don't offer the theatre tokens now.

Pricing and Payment

What's the difference between Face Value and Selling Price?

Being a long-term ticket agency, Theatre Beijing had negotiated the very best offers and discounts with many theatres in Beijing. some of the shows tickets is above the forty-sixty percent discount than its market price.


How do I pay?

We could accept payment in cash(RMB or USD) or credit card(China UnionPay)
Note: China UnionPay, the card which you have has a UnionPay sign


We will able to collect payment from the credit cards(overseas) or online payment soon.

Delivery and Collection

Can I collect my tickets at the theatre and What should I do?

Customers could collect their tickets at the box office or reception desk of theatre before the show, your reservation is under your name at theatre, please show your reservation name or confirmation number and get your tickets at box office. you could pay cash(RMB) or credit card.


Could I requested tickets to be deliveried to my hotel or house/apartment?

When your booking had confirmed, you could ask the tickets to be deliveried, booking information require: Your Name, detailed address, appropriate time, Cell phone.

Cancellations

Can I cancel my booking?

No, most of shows couldn't cancelled.


What if the show is cancelled?

If a show is cancelled and you had paid for prior to the event, you will receive a full refund or seats at a different performance. We will do our very best to contact you beforehand and as soon as we are made aware of any such cancellation.

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